Privacy Policy
Last updated: 23 September 2026
Playing for Keeps Ltd (“Playing for Keeps”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit our website, contact us or hire our garden games.
1. Who we are
Playing for Keeps Ltd provides garden game hire for weddings and other events. We are the data controller for the personal information described in this policy.
Company name: Playing for Keeps Ltd
Company number: 16478314
Registered in: England and Wales
Registered office: 1 Minster Court, Camberley, GU15 3YY
Privacy contact: playingforkeeps@gmail.uk
2. Information we collect
Depending on your interaction with us, we may collect your name, email address, telephone number, event date and location, venue contact details, games and packages requested, delivery and collection details, access and setup instructions, correspondence, booking and payment records, and any other information you choose to provide. We may also collect technical information about visits to our website, such as IP address, device and browser details and how the website is used.
Please avoid sending us sensitive personal information unless it is necessary for your booking. If you provide information about another person, such as a venue contact, please ensure you have a suitable reason to share it with us.
3. How we obtain information
We collect information when you use a website form, contact us by email, telephone or social media, request a quote, or make a booking. We may also receive information from a venue, planner or supplier involved in your event. Our website and its service providers may collect technical information through cookies and similar technologies.
4. How we use information and our lawful bases
We use your information to respond to enquiries, check availability, prepare quotes and arrange bookings. When you contact us about a potential booking, we use this information to take steps at your request before entering into a contract. If a venue, planner or someone else contacts us on your behalf, we may rely on our legitimate interest in responding to that enquiry.
Once you book with us, we use your information to manage your booking, arrange delivery, setup and collection, communicate with you about your event and process payments. We do this to fulfil our contract with you.
We keep financial records and use information where necessary to meet our legal obligations, including tax and accounting requirements. We may also use information to run and improve our business, handle complaints and protect our legal rights, where this is in our legitimate interests.
Where consent is required, we will ask for it before sending optional marketing or using optional website cookies and tracking. You can withdraw your consent at any time.
We use information only for relevant purposes and will tell you if we intend to use it for a materially different purpose.
5. Marketing
We do not sell your information. Where consent is required for marketing, we will ask for it before sending marketing messages. You can unsubscribe using a link in a message, where available, or email playingforkeeps@gmail.uk. This will not stop messages needed to answer an enquiry or manage a booking.
6. Sharing information
We may share information where necessary with our website provider (including Squarespace), email and communications providers, payment processors, accountants, insurers, professional advisers, delivery or setup contractors, and venues or event suppliers helping us fulfil your booking. We may also disclose information when required by law. We share only what is needed for the relevant purpose.
7. International transfers
Some service providers may process information outside the UK. Where a transfer requires safeguards under UK data protection law, we will use appropriate safeguards.
8. How long we keep information
We keep information only for as long as needed for the purpose for which it was collected, including any applicable tax, accounting, insurance, contractual or legal requirements. Booking and transaction records may be held longer than enquiries that do not lead to a booking. We then delete, anonymise or securely dispose of information as appropriate.
9. Cookies
Our website may use cookies and similar technologies to operate the site, remember preferences and understand site use. Some are necessary for the website to work. Where consent is required for other cookies or tracking, we will ask for it before using them. You can use the cookie controls on the website, if provided, and your browser settings to manage cookies. The exact cookies used may depend on the website features and services we enable.
10. Social media and external links
If you follow a link to another website or communicate with us through a social media platform, that provider may use your information under its own privacy policy. Please review its policy separately.
11. Security
We use reasonable technical and organisational measures to protect personal information and restrict access to people and providers who need it for business purposes. No electronic system can be guaranteed completely secure.
12. Your rights
Depending on the circumstances, you may have rights to access or correct your information; request its deletion; restrict or object to its use; receive certain information in a portable format; and withdraw consent where consent is our lawful basis. You may object at any time to the use of your information for direct marketing. To exercise a right, email playingforkeeps@gmail.uk. Some rights have exceptions under the law.
13. Information needed for a booking
You can choose what to share in an initial enquiry, but we may need your contact details, event date and location, and access or delivery information to provide an accurate quote and fulfil a booking. Without necessary information, we may be unable to provide the service.
14. Automated decisions
We do not make solely automated decisions about you that have legal or similarly significant effects.
15. Children's information
Our website and booking services are not directed at children. We do not knowingly collect personal information from children through the website.
Our services are booked by adults, but photographs on our website may show children enjoying our games. We use these photographs to show our games at events and promote Playing for Keeps. We seek appropriate permission before publishing an identifiable photograph of a child. If you have a question about a photograph or would like us to remove one, please contact us at playingforkeeps@gmail.uk.
16. Questions and complaints
Please contact playingforkeeps@gmail.uk if you have a question or concern about how we use your information. You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at https://ico.org.uk/make-a-complaint/.
17. Changes to this policy
We may update this policy when our website, services or legal obligations change. We will update the date at the top when we do so.